Careers at BOLD Business

Location: US (Nationwide) – Field Based

Target Background: Tier 2/3 Support, NOC, or Network Administration

Position Summary

We are seeking a Field Network Technician who combines advanced logical networking knowledge with hands-on field expertise. While your background may be in Cisco, Juniper, or Meraki environments, this role focuses on the "First Mile" of business connectivity. You will be the frontline expert responsible for ensuring enterprise and small-business clients stay connected via Ethernet-over-Copper, Coax, or Fiber Optics.

We need a professional who understands the "Why" behind the network (routing protocols, IP assignments, and latency) just as well as the "How" (physical cabling, ONT placement, and signal levels).

Key Responsibilities (The "Field" Focus)

• On-Site Diagnostics & Repair: Investigate and resolve service outages or performance degradation at the client’s place of business using a methodical Layer 1–3 troubleshooting approach.
• Physical Layer Maintenance: Repair or replace damaged cabling (Cat5e/6 or Fiber) and connectors. Perform fiber splicing and use OTDR/Light Meters to verify signal integrity.
• CPE Management: Install, re-configure, and troubleshoot Customer Premise Equipment (CPE), including Managed Routers, Network Interface Devices (NID), and Optical Network Terminals (ONT).
• Logical Verification: Interface with the NOC to verify VLAN tagging, IP assignments (Static/Dynamic), and routing protocols to ensure end-to-end connectivity.
• Inside Wiring: Navigate business environments (server rooms, IDF/MDF closets, drop ceilings) to extend demarcations or optimize equipment placement.
• Quality Assurance: Conduct comprehensive speed tests and latency benchmarks to ensure the circuit meets Service Level Agreements (SLAs).

Technical Skills & Qualifications

• The "Network Brain": While you may not be configuring Cisco switches daily, you must have the foundational knowledge equal to that of a CCNA, CCNP, or CCIE (although the actual certifications are not required). You should understand routing, switching, and the TCP/IP stack intimately.
• Connectivity Standards: Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet).
• Tool Proficiency: Experience (or the aptitude to quickly master) fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI).
• Hardware Familiarity: Even though the core work is on ISP gear, your experience with enterprise-grade hardware (Cisco, Juniper, Adtran, Ciena) will allow you to communicate effectively with client IT Managers.
• Certifications: Active or expired CCNA/CCNP is highly preferred to demonstrate your technical baseline.

Soft Skills & Physical Requirements

• Professional Presence: Ability to act as a technical consultant to business owners and IT Managers.
• Methodical Troubleshooting: The ability to isolate variables in a complex environment to find the root cause quickly.
• Physical Agility: Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces).
• Mobility: Must possess a valid driver’s license and a clean driving record.

Role Summary

We are seeking an experienced Cisco UC Voice Engineer to support critical upgrades and modernization initiatives across our enterprise communication platforms. In this role, you will be responsible for delivering seamless upgrades to Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unity Connection (CUC), along with associated VMware ESXi infrastructure.

This position offers the opportunity to work on high-impact upgrade projects in a global environment, collaborating with cross-functional teams to ensure stability, security, and minimal service disruption.

Key Responsibilities

• Perform upgrades of CUCM, UCCX, and CUC from version 12.5 to 15.4
• Execute VMware ESXi upgrades from versions 6.5 and 7.0 to 8.0
• Complete all pre-upgrade activities, including:
• • Change submissions and approvals
  • Detailed implementation and rollback plans
  • Technical documentation and validation checklists
• Coordinate with global teams to plan and execute upgrade windows with minimal business impact
• Troubleshoot and resolve issues during and after upgrade activities
• Ensure compliance with company standards, security policies, and best practices
• Provide post-upgrade stabilization and hypercare support, including system optimization

Required Qualifications

• Proven, hands-on experience upgrading CUCM, UCCX, and CUC environments
• Demonstrated experience upgrading VMware ESXi from 6.5/7.0 to 8.0
• Strong analytical, troubleshooting, and problem-solving skills
• Clear and effective written and verbal communication skills
• CCNA certification

Preferred Qualifications

• Experience supporting global or enterprise-scale environments, including rotating or after-hours coverage
• Comfortable working in remote and distributed team environments
• CCNP Collaboration (or equivalent hands-on experience) with Cisco UC technologies
• Familiarity with ITIL or structured change management practices
• Experience with large enterprise UC deployments, including multi-cluster and multi-site architectures

Why Join

• Work on high-visibility Cisco UC upgrade initiatives
• Gain exposure to latest Cisco UC and VMware technologies
• Collaborate with experienced engineers across regions
• Make a direct impact on global communication reliability

Role

We’re hiring for Core Network Refresh Engineers to support a long-term branch-site refresh program. This role focuses on executing refresh activities, coordinating cutovers, and ensuring stable post-change operations.

Location: This role is based on-site in India.

Eligibility: Currently in Hyderabad or Bangalore / Willing to relocate to Hyderabad or Bangalore.

Responsibilities

• Execute network refresh tasks (hardware/software upgrades, configuration updates, cutovers)
• Perform pre-checks/post-checks, validation testing, and issue remediation
• Troubleshoot routing/switching incidents related to refresh activities
• Work closely with Leads to execute rollout waves and meet timelines
• Maintain clean documentation and implementation records

Required Qualifications

• Hands-on experience with enterprise network refresh / rollout execution
• CCNA required
• Strong troubleshooting skills and comfort working in change windows
• Strong documentation and process adherence

Nice to Have

• Prior experience with large branch networks and standardized deployment playbooks
• Exposure to ITIL/change management environments

Role Summary

We’re hiring for Wireless Engineers to support wireless delivery for a large-scale branch-site rollout across APAC. This role supports implementation, troubleshooting, and operational validation of wireless networks in a standardized deployment program.

Location: Fully Remote

Responsibilities

• Support wireless deployment and operational readiness for branch sites
• Troubleshoot wireless connectivity/performance issues and drive resolution
• Coordinate with core and lead engineers to ensure end-to-end network stability
• Validate wireless configurations and ensure standards are followed
• Document wireless configurations, issues, and resolution steps

Required Qualifications

• Enterprise wireless engineering experience (deployment + troubleshooting)
• Strong networking fundamentals; CCNA required/preferred
• Experience working in structured rollout environments with change control

Nice to Have

• Vendor-specific experience (e.g., Aruba, Cisco, Mist) depending on the environment
• Experience supporting branch-heavy wireless programs

Role Summary

Lead business development across the Southeast & Atlantic region, including the highly active Northern Virginia data center market. This is a relationship-driven, field-based role focused on building strategic partnerships and closing workforce solutions deals across high-volume, mission-critical projects.

Responsibilities

• Build and manage a pipeline of data center construction opportunities
• Develop and maintain relationships with GCs, ECs, and developers
• Own and execute the full sales cycle from prospecting to close
• Track regional project activity, bid cycles, and market trends
• Represent the company at job sites, client meetings, and industry events
• Work closely with internal teams to align on delivery and win projects

Requirements

• 5–10+ years in sales or business development
• Experience in staffing, telecom, construction, or technical services
• Demonstrated success closing 6–7 figure deals
• Strong relationship-building and client-facing skills
• Willingness to travel across the region (car and occasional flights)

Territory Overview

• Northern Virginia / Ashburn (global data center hub)
• North Carolina (rapid hyperscaler expansion)
• Atlanta (multi-project cluster)
• Additional activity: PA, TN, AL

Highest project density across all territories (26 active builds).

Nice to Have

• Existing relationships in Northern Virginia, North Carolina, or Atlanta markets
• Experience working on or selling into data center or hyperscaler projects
• Familiarity with fiber, structured cabling, or low-voltage infrastructure

Compensation

• Competitive base salary
• Uncapped commission with high earning potential
• Performance bonuses based on territory growth

Job Overview

We are seeking a design-driven Sr. CET Interior Designer to join our team. In this role, you will lead the technical execution of office spaces for complex design scopes, guide design strategy, and serve as a vital technical, product, and process resource for the broader team. Representing a top-tier U.S. commercial furniture dealer handling major brands like Haworth, Steelcase, Kimball, and Teknion, you will support multinational clients globally, translating intricate requirements into highly sophisticated, buildable, and high-performance commercial workplace environments. 

As a seasoned professional, you will manage detailed documentation, mentor junior designers, and contribute directly to design operations. Partnering with sales leadership, Account Executives, and external partners, you will produce innovative workspace solutions, space plans, and polished visual presentations that win business and inspire global brands

Key Responsibilities

Technical Design & Execution

• Advanced Visuals & Plans: Lead the development of detailed CET drawings, complex furniture plans, product specifications, high-quality 3D visuals, and presentation materials that align with sales strategy.
• Space Planning & Standards: Lead detailed space planning efforts, integrating complex systems furniture, architectural plans, site conditions, and strict commercial codes (ADA, LEED, WELL) into accurate designs.
• Documentation & Installation Packages: Produce and oversee installation drawings and supporting documentation packages, ensuring constructability, clear alignment with project intent, and seamless order entry/as-builts
• Accuracy & Field Coordination: Conduct field verifications, inventories, and onsite measurements. Identify and resolve discrepancies between plans, specifications, field conditions, and installation requirements.

Strategy & Collaboration

• Cross-Functional Partnership: Partner strategically with Account Executives, VP of Sales, clients, architectural & design (A&D) firms, contractors, and technical partners (IT, electrical, etc.) to shape project vision.
• Client Representation: Represent the design function confidently and professionally in client-facing meetings, presentations, and value-alignment discussions.
• Project Oversight: Provide proactive, regular updates to Design Managers, Team Leads, and Sales leadership while helping steer project direction, risks, and priorities

Leadership, Quality Control & Innovation

• Mentorship: Mentor Designer I and Designer II team members through technical guidance, drawing reviews, product knowledge, and process coaching.
• Quality Control: Own design operations standards and workflow improvements, thoroughly reviewing all project deliverables prior to release.
• Market Insight: Stay ahead of product innovations, workplace ergonomics, manufacturer resources, and sustainability considerations, sharing insights across the team.

Qualifications:

• Education: Bachelor’s degree in Interior Design or related field (FIDER or CIDA-accredited programs preferred).
• Experience: 3–5+ years of progressive commercial furniture or workplace design industry experience, with specific background in furniture dealership projects and complex commercial interiors.
• Software Expertise: Advanced mastery and proficiency in CET Designer (Configura) and AutoCAD are required, including complex drawing production, specifications, and revisions. Strong working knowledge of ProjectSpec and Microsoft Office.
• Product Knowledge: Deep understanding of systems furniture, product specifications, ancillary solutions, finish selections, and technical applications.
• Mindset & Soft Skills: Highly organized, solutions-driven, and detail-oriented. Possesses the independence and judgment to work with significant autonomy in a fast-paced environment while managing multiple complex projects.

What We Offer:

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

Role Summary:

We are seeking a driven, design-focused professional to join the team of a top-tier U.S.-based commercial furniture dealer representing some of the world’s leading brands, including Haworth, Kimball, Teknion etc. In this role, you will be a key contributor on a close-knit team, supporting the development of creative workspace solutions through CET and related tools. You will play a vital role in delivering fast-turnaround, high-quality design presentations and visual materials that support both sales and marketing efforts. This is an exciting opportunity for an individual who thrives in a fast-paced, collaborative environment and possesses a keen eye for detail, space planning, and visual storytelling.

Key Responsibilities:

• Develop and present creative, visually compelling workspace solutions using CET Designer and AutoCAD, aligned with client needs and project goals.
• Create accurate project drawings, specifications, renderings, and presentations that support sales and marketing initiatives.
• Select and present finishes, furniture options, and material palettes, ensuring design continuity and alignment with client expectations.
• Review architectural plans, conduct code analyses, and incorporate building/site conditions into workspace designs.
• Conduct field verifications, furniture inventories, and measurements to ensure design accuracy.
• Collaborate with sales, marketing, and project teams throughout the design process—providing timely updates, incorporating feedback, and ensuring deliverables align with established timelines.
• Self-review and quality check all project deliverables prior to distribution to internal and external stakeholders.
• Prepare and transmit final documentation for order entry and installation; assist with as-built drawings as required.
• Provide technical drawings and coordination details to external partners (e.g., A&D firms, contractors, IT, electrical).
• Participate in training, industry events, and internal initiatives to remain current on design trends, tools, and standards.
• Maintain a strong working knowledge of product lines, codes (ADA, LEED, WELL), and ergonomic and technology integration principles.

Qualifications:

• Strong English communication skills—both written and verbal—with the ability to collaborate effectively in a U.S.-based, client-facing environment.
• Advanced proficiency in CET (Configura) Designer software, along with supporting skills in AutoCAD, Project Spec, and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Bachelor’s degree in Interior Design or a related field.
• A minimum of 4 years’ experience in commercial furniture, workspace design, or a similar industry and CET Design software experience.
• Exceptional attention to detail and the ability to manage multiple fast-paced projects with competing deadlines.
• A fast learner with a proactive attitude toward new software, platforms, and workflows.
• Familiarity with ADA codes, ergonomics, LEED, WELL Building standards, and technology integration in commercial interiors.
• In-depth knowledge of product lines, applications, and technical specifications in commercial furniture.
• A collaborative team player with a problem-solving mindset and a desire to grow in a supportive, remote work environment.
• Must have a reliable home office setup, including a personal PC/laptop and an internet speed of at least 50 Mbps (download and upload).

What We Offer:

• Competitive Pay and Benefits.
• Opportunity to work with cutting-edge design technology.
• Thrive in a fast-paced, supportive team that values work-life balance.
• Play a key role in design operations—your impact on company growth will be evident.
• Join a culture that values your contributions and equips you with the tools to succeed.
• Be part of an innovative team that continuously learns and adapts.

Role Summary

We are looking for a Tier 1 IT Support Specialist to serve as the first line of support for our global workforce. In this role, you will handle initial triage, basic troubleshooting, and standardized access requests across our core enterprise tools, escalating complex issues to Tier 2 while maintaining excellent communication and ticket documentation.

This role is ideal for someone with solid fundamentals in Microsoft 365 and/or Google Workspace, strong troubleshooting instincts, and a desire to grow into a deeper Tier 2 position working with security tools like Zscaler, RMM platforms, and VOIP/contact‑center systems.

Key Responsibilities

1. Frontline Incident & Request Management

• Act as the primary point of contact for end-users via ticketing system, email, and VOIP/phone.
• Log, categorize, and prioritize incoming tickets in Jira Service Management in accordance with established SLAs.
• Perform initial troubleshooting using standardized runbooks and guided diagnostic questions.
• Aim to resolve common Level 1 issues on first contact whenever possible.
• Maintain thorough ticket records by clearly documenting all symptoms, diagnostic steps, and resolutions.

2. Endpoint & Device Support

• Provide Level 1 technical support for managed Windows and macOS endpoints.
• Assist with hardware deployment, device resets, and asset handling for onboarding/offboarding processes (managing storage/inventory for 10+ assets per month, e.g., laptops, keyboards, mice).
• Guide users through standard self-service and troubleshooting steps (reboots, clearing cache/credentials, checking VPN/client connectivity).
• Accurate logging of hardware and device details within IT asset management tools (e.g., Snipe-IT).

3. User Account & Access Management

• Provision, modify, and deactivate user accounts across core platforms:
• • Microsoft 365 / Entra ID (Azure AD): Mailboxes, distribution groups, licensing, and basic Intune device enrollment.
  • Google Workspace: User creation, group/alias management, and basic Organizational Unit (OU) moves.
• Process standard access requests strictly following least-privilege principles and required approval workflows.
• Assist users with password resets, MFA/2FA enrollment, and sign-in/authentication troubleshooting.

Qualifications & Core Competencies

• Technical Knowledge: Basic understanding of Windows/macOS operating systems, Microsoft 365, and Google Workspace administration.
• Problem-Solving: Logical troubleshooting mindset with the ability to follow runbooks and technical documentation.
• Customer Service: Strong written and verbal communication skills with a user-first attitude.
• Growth Mindset: Eager to learn advanced systems, including security platforms (e.g., Zscaler), RMM software, and enterprise VOIP solutions.

Role Summary

Lead business development across the Southeast & Atlantic region, including the highly active Northern Virginia data center market. This is a relationship-driven, field-based role focused on building strategic partnerships and closing workforce solutions deals across high-volume, mission-critical projects.

Responsibilities

• Build and manage a pipeline of data center construction opportunities
• Develop and maintain relationships with GCs, ECs, and developers
• Own and execute the full sales cycle from prospecting to close
• Track regional project activity, bid cycles, and market trends
• Represent the company at job sites, client meetings, and industry events
• Work closely with internal teams to align on delivery and win projects

Requirements

• 5–10+ years in sales or business development
• Experience in staffing, telecom, construction, or technical services
• Demonstrated success closing 6–7 figure deals
• Strong relationship-building and client-facing skills
• Willingness to travel across the region (car and occasional flights)

Territory Overview

• Northern Virginia / Ashburn (global data center hub)
• North Carolina (rapid hyperscaler expansion)
• Atlanta (multi-project cluster)
• Additional activity: PA, TN, AL

Highest project density across all territories (26 active builds).

Nice to Have

• Existing relationships in Northern Virginia, North Carolina, or Atlanta markets
• Experience working on or selling into data center or hyperscaler projects
• Familiarity with fiber, structured cabling, or low-voltage infrastructure

Compensation

• Competitive base salary
• Uncapped commission with high earning potential
• Performance bonuses based on territory growth

Role Summary

Build and expand a regional territory by selling workforce solutions into data center construction and infrastructure projects. This is a field-based role focused on developing new business, building long-term client relationships, and driving consistent revenue growth across a highly active and accessible region.

Responsibilities

• Generate new business opportunities and maintain a strong sales pipeline
• Build relationships with GCs, ECs, developers, and subcontractors
• Manage the full sales cycle from prospecting through contract execution
• Monitor project activity, upcoming builds, and procurement cycles
• Engage with clients in the field, including job sites and industry events
• Collaborate with internal teams to deliver competitive solutions

Requirements

• 5–10+ years of experience in sales or business development
• Background in staffing, telecom, construction, or technical services
• Proven ability to close large deals (6–7 figure range)
• Strong relationship-building and communication skills
• Willingness to travel regionally (primarily within driving distance)

Territory Overview

Key markets include:

• Indiana, Ohio, Illinois, Wisconsin, Minnesota, Nebraska
• Major hubs: Indianapolis, Columbus, Chicago
• 19+ active hyperscaler builds

Highly drivable territory with limited air travel.

Nice to Have

• Existing network within Midwest construction or data center markets
• Familiarity with major contractors (e.g., Turner, Mortenson, Holder)
• Experience supporting large-scale infrastructure or hyperscaler projects

Compensation

• Competitive base salary
• Uncapped commission structure
• Bonus incentives tied to territory performance